We pride ourselves in handling your orders quickly, with most in-stock items shipping within 24 hours of ordering; however, some orders may take up to 48 hours to process.

Items ordered together may not be shipped out on the same day, and occasionally, some items are temporarily out-of-stock. You will be alerted to any shipping delay at the time of order. Should there be any other delay associated with your order, you will be notified within 10 days after placing your order.

Shipping Times
Regular delivery: 5-7 business days
Express delivery: within 3 business days
Overnight delivery: available for most items shipping within the continental US. Overnight orders placed on Friday will be delivered the following Monday.

*For Overnight and Express delivery, online orders must be places by 10 am EST.

Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of shopterrain.com (including, for example, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card).

Shipping & Handling Charges
Please use the chart below to estimate the standard shipping & handling charge for your order.

Express Delivery Charges
For an additional $15 we offer Express delivery (2-3 business days) for orders under $200. For orders of $200.00 or more the shipping will be 14% of the price of the item to receive Express shipping. Your order must be placed before 10 am EST.

For an additional $25 we offer Overnight delivery for orders under $200. For orders of $200.00 or more the shipping will be 16% of the price of the item to receive Overnight shipping. For this option, your order must be placed before 10 am EST, Monday - Thursday.

We cannot expedite deliveries outside of the continental United States.

Additional Charges
The additional fee listed under an item description is a freight charge assigned to that particular oversized item. This fee is added to the regular shipping charges detailed in the chart above.

Furniture and Artifacts
All oversize furniture items and artifacts will ship via a delivery service and will arrive within 4-6 weeks. (Please allow 8-10 weeks for custom pieces.) The delivery company will call to schedule your appointment. Standard delivery hours are between 8am and 5pm, Monday through Friday, excluding holidays.

Rest assured your furniture purchases will be handled with care, as our delivery fees include the following door-to-door services, courtesy of two handlers: indoor/upstairs placement (two-flight maximum); unpacking and debris removal; and tool-free assembly (15 minute maximum).

Please note that shipments to U.S. territories, AK, HI, islands within the continental U.S., P.O. boxes, APO/FPO addresses and express ship methods are unavailable for oversize items.

Contact us at service@shopterrain.com or 877-5TERRAIN and a representative will be happy to answer any of your questions.

Backorders
You will be informed if an item is backordered at the time you add it to your shopping basket. You will also be given an approximate date of shipment. You will be notified via email of any changes to the item status.

Shipping to PO Boxes
Orders sent to Post Office boxes can only be sent via USPS priority mail. Expedited orders cannot be sent to PO Boxes.